Airtel, Consumer Reviews, Internet & Telecom

Airtel Kenya reviews

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Honest Airtel Kenya reviews by consumers who have used the service. Airtel is the second biggest mobile phone services provider in Kenya after Safaricom. It is a subsidiary of Bharti Airtel, an Indian multinational.

Airtel market share stands at about 27 percent (approx. 15 million subscribers) as of 2022.

The company offers voice, SMS, internet and Airtel Money services. It recently introduced the Airtel TV app that streams movies, documentaries, kids programmes, sports, and music videos. The TV app also hosts various television channels such as the Al Jazeera, Bloomberg Television, and Trace, among others.

Aritel Kenya reviews show that the company has struggled in the Kenyan market and has severally pondered exiting the market. At one time, the dominance of Safaricom made Airtel and Telkom Kenya moot a plan to merge – this plan eventually fell apart.

A cheaper alternative?

Airtel voice services generally cost the same as the other services at KES 4.5 per minute, unless one gets tariff offers. Such offers would see one pay only KES 2.75 across all networks.

However, the internet cost is way lower than that of Safaricom. For instance, while Safaricom offers daily 1GB data bundle at KES 99, Airtel offers 2GB for the same amount.

Any unused bundle is rolled over if the customer recharges before expiry. Customers prefer any unused data bundles to be rolled over with or without immediate renewal.

Another advantage is Airtel Money service is free across its network. You can also send and receive money internationally.

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Airtel Money received a boost in 2022 when the largest mobile money transfer network MPESA opened its platform to rivals. That means one can receive and send money between Airtel and MPESA.

This solves one of the biggest impediments to the growth of Airtel Money, which gains access to MPESA agents and business and banks Paybill numbers. Surprisingly, if you look at it closely, transferring money from Airtel Money to MPESA or TKash is cheaper than MPESA to MPESA transfers. See comparison below:

MPESA to MPESA vs Airtel Money to MPESA review

MPESA Band (KES)MPESA to MPESA charge (KES)Airtel Money Band (KES)Airtel Money to MPESA (KES)
501 – 100012501 – 100010
1001 – 1500221001 – 250020
1501 – 2500322501 – 500050
3501 – 5000555001 – 1000075
5001 – 750075 87 (7501 – 10000) 97 (10001 – 15000)10001 – 2500090

Negative Airtel Kenya reviews

Customer complaints for Airtel Kenya revolve around poor network for both voice calls and internet connectivity. Even though the services are cheaper, it is difficult to use them with joy. Due to this frustration, customer rarely exhaust their bundles.

Call dropping is also common.

Airtel Money agents are also rare, thus making it difficult for anyone to use the service. However, this may change because of the opening up of MPESA to other networks.

Please leave your Airtel Kenya reviews about your experience below to help other customers and the company make better decisions.

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