Category Archives: Consumer Reviews

Tecno Camon 19 review

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Honest Tecno Camon 19 review by users and consumers. Expected award winning Tecno Camon 19 price in Kenya is KES 24,500 or about USD 220. The incredible phone is available from June 20, 2022.

A general review

The unbelievable features against an affordable price of the Tecno phones is a major reason why the brand remains the best selling phone in Africa. Tecno 19 launches in New York on June 14, 2022.

You can preorder this smartphone at Safaricom shops or Masoko, Jumia and Tecno outlets between now and June 20. The phone has a display of 6.67” with a screen ratio of over 95 percent. One of the slimmest frames ever.

Preorders will enjoy free Tecno Backpack and Ear Pods

With an amazing 128GB ROM and 4GB RAM, it stands out as among the perfect phones for those who love carrying music and photos in their phones.

The Tecno Camon 19 camera contains pro features that allow you to adjust settings to fit your needs. It produces magnificent pictures in low light bringing into life the splendid view of city buildings and lights at night.

This is made possible by the powerful 64MP rear triple camera, with the front 16MP selfie camera giving you more options of taking great photos from any angle. The

The Camon series maintains its single SIM in this pretty thin and lightweight phone, so you are out luck again if you prefer double-SIM phones.

Tecno Camon 19 specs at a glance

OSAndroid 11
Display6.67”
ProcessorHelio, G88
CameraRear Camera : 64MP 0.7+2M+0.8MP Front Camera : 16MP
Memory128 GB ROM 4 GB RAM
Network4G Single SIM
Battery5000Mah
ColoursEco Black, Sea Salt White (more colour options may become available)

The Camon 19 will launch in New York for world wide distribution afterwards.

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Mara S review

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Honest Mara S review and price in Rwanda. Mara S is a budget smartphone made in Rwanda. It is the third product after the middle-end products Mara Z1 and Mara X1. Mara S price in Rwanda is USD 45.00 or approximately KES 5,000.

Mara S general review

The Mara S has considerably low capabilities compared to the other brands by the same company. For instance, its screen is smaller at 4.95’’ display and is slightly thicker and heavier weighing 204.8g. Comparatively, the Mara Z1 weighs 183g while the Mara X1 weighs 156g.

However, it runs on the latest Android 10 GO edition making it a safe use and giving the options of running the latest apps on Google Play Store. It uses the Mali 400 Quad-Core Processor.

The Mara S review of the removable 1850 mAH battery doesn’t compare well with the other two phones, we are not sure why the company decided to downgrade its production. It is worth noting that the other two phones are out of stock at the time of writing this article and there is no communication about further production of the series.

The manufacturer promises a great battery performance of 8 hours talk-time and an incredible 390 hours standby.

The phone does not have the fingerprint or Face ID security features available on the other Mara series.

Storage and camera

Still Mara S offers great storage with the 1GB RAM + 8GB ROM expandable to 128GB with the microSD slot. You may find this storage better for music and video, as the 5MP rear camera and 2MP selfie camera is not so convincing for someone who expects better photos. But that’s what you get at that price.

At least you will have a great 2560*1920 resolution.

Probably the Maraphones punched well above its weight when t started with a high end product before getting a footprint in the market. Chinese phone maker Transsion penetrated the market with low end Tecno and Infinix phones which had greater functionality and now they are in the top ten best selling phones in Africa. Mara could have followed cue.

However, for anyone on budget, this may be a good buy. Mara S comes in three colour ranges of black, champagne, and red.

Mara S specs at a glance

OSAndroid™ 10 (Go Edition)
ChipsetMediaTek 1.3GHz Quad-core, MT6580M, Cortex-A7 GPU: Mali 400
Dimensions and weight139*67.5*10.05mm 204.8g
Memory1GB RAM, LPDDR3 8GB ROM, EMCC (Expandable to 128GB)
MultimediaAudio Formats: AMR/MP3/WAV (Supported) Video Formats: MP4/3GP/AVI/H.264 (Supported) FM Radio
SIM + TFDual SIM (Micro SIM) SIM1 + SIM2 + TF
Network and Connectivity2G network 900/1800, B1/B8 WCDMA network 2100/1900/850/900 B1/B2/B5/B8 Connectivity Bluetooth, WiFi, Micro USB, 3.5mm Earjack Location: GPS
Battery1850mAh Li-ion (Removable) 5V 1A Charger, Micro USB 2G-15 hrs, 3G-8 Hrs- Talk Time 390 Hrs Standby
Security
SensorsGPS, A-GPS, Proximity, G-Sensor
Display4.95″ TN FWVGA+ display 960*480 pixel resolution 18:9 screen ratio, 80° viewing angle(H/V) 2 points touch, 2D Glass
CameraScene mode, Night mode, Portrait, ISO Front Camera: 2MP, F1.8 Aperture Rear Camera : 5MP, 2560*1920 resolution, double LED flash, F1.8 Aperture

Leave your Mara S review below about your experience and/or thoughts, to help other consumers and the company make better decisions.

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Itel P38 review

Honest Itel P38 review by users. The Itel P38 series is now available in various markets including Kenya retailing at around KES 10,000 (USD 85.4). The dual-SIM P38 is the successor to the Itel P37 series.

Review of Itel P38 specs

The Itel P38 specs reviews are positive for the sleek plastic body and smooth design which has an upgraded fingerprint scanner on the back.

It is a lightweight smartphone at 191 grammes, measuring 166 x 76 x 8.7 mm, making it convenient to carry around.

The wider screen ratio of 90 percent allows the user a comfortable wider vision experience, a slight improvement to the Itel P37. It has better display for gaming and videos with vivid colours.

The Itel P38 series runs on the most recent Android 11 Go Edition with a PowerVR GE8320 GPU graphics processor. Enhanced security features include face and fingerprint unlock dual security protection, with facial recognition high tech.

Itel P38 camera and storage review

For its price, the Itel P38 review of the 8MP dual rear camera and 5MP selfie camera may be disappointing. They could do better given the available competing options. The photos still come out great, though.

However, Itel compensates for this with the 32+2GB storage and memory. There is a microSD card slot which accommodates up to 64GB.

Battery performance

Itel promises an incredible 5000mAH battery performance. 26 hours talk only, 51 hours if playing music only, and 10 hours for watching videos. Gamers can enjoy for up to 6.5 hours. If the phone is on standby, you won’t recharge for up to 12 days.

What then if recharge is three times faster at 15W? And a 10-minute charge to support a 3-hour call! Incredible, right!? This takes into the category of the best phones to have for people on the move.

Only time will tell once we have had enough time to gauge the battery performance, but this is a great promise.

The Itel P38 review of the three colour options of nebula black, galaxy blue and spruce green finds that Itel is keen to stand out on the shelves with the unique styles.

Please share your experience with the Itel P38 below. What do you like/dislike?

Little Cab app reviews

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Honest Little Cab app reviews. Little Cab was the first Kenyan taxi app to follow in the footsteps of Uber and Bolt (formerly Taxify). It was created by Craft Silicon, a tech company based along Musa Gitau Rd, Westlands area.

Little Cab taxi services review

The taxi service now operates in Tanzania, Ethiopia, Tanzania and Somalia. Little Cab diversified its ride hailing services to include the following services to include the following:

  1. Taxi rides
  2. Courier services and deliveries
  3. Shuttle services within Nairobi
  4. Intercity shuttle services (Nairobi, Nakuru, Eldoret)
  5. Company transportation under the Little Cab corporate
  6. Ambulance
  7. Electric bicycle rentals
  8. The Little Cab taxi app operates in Nairobi, Nakuru, Eldoret, Nyeri and Mombasa.
  9. Little Movies entertainment
  10. Little Pay

The Little Cab app operates on a No Price Surge policy during peak demand hours. Customers also have the option of choosing a preferred driver.

The deliveries option caters for both corporates and individuals for various products such as food, drinks, groceries, and gas.

The Little Cab reviews show it has slightly higher charges compared to its main competitors such as Uber and Bolt. Its probably because the app doesn’t increase prices unreasonably during peak hours.

The app does not also have as many drivers as the main competition. It has slightly just over 500,000 downloads on Google Play for consumers. These users may find it frustrating finding a driver at any given time, thus causing inconveniences.

Little probably needs to put more effort in recruiting drivers to avoid inconveniencing users who resort to the other taxi services.

Some users have also complained about bugs whenever the Little Cab app is updated. Such bugs affect location selection, location suggestions and links that don’t make sense to the user, and app switching without warning or timing out.

Little Cab app reviews have rated it at 2.5 stars on Google Play and 4.7 stars on App Store. Please leave your review below from your experience to help other users and the company.

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MyDawa app reviews

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Honest MyDawa app reviews by users. The MyDawa app enables Kenyans to order medicine online. The creators of the app say this helps customers to not waste time looking for particular medicine from chemist to chemist.

How MyDawa app works

Just like other online shopping platforms, MYDAWA requires you to create an account and fill the following personal information in the customer information form:

  1. Your name
  2. Gender
  3. Email address
  4. Account password
  5. Mobile phone number
  6. Date of birth

A one-time password or code is sent to your mobile number. You will have to enter the code sent for you to complete your registration.

Once one has registered an account, you can now order any product from the MyDawa app which is downloadable from Google Play Store, or from the website.

Ordering products

The MyDawa online shop offers prescription medicine as well as other health, beauty and wellness products. When logged in from your account, you can order any of the products. If it is prescription medicine, you can either search for it directly by typing, attaching a photo of the prescription, or scanning the prescription packet.

Add all the products you have selected to your cart. Once satisfied, pay via the MyDawa MPESA Paybill 770700 and check out. You can also use Bonga Points, Airtel Money, Visa, Mastercard, Umba Pay or your health insurance.

Delivery

The app say that they deliver at any point of your convenience within 4 hours. You are the one who selects delivery point as they can deliver anywhere and at any time according to information on their website. 4 hours might seem a long time though if your medicine is for an emergency.

Some MyDawa app reviews also show some customers being told there is no delivery point for selected locations. You therefore have to verify to make sure your location has a delivery point.

MyDawa used to do free deliveries but that changed with time. Some customers are also frustrated with delays in deliveries sometimes.

The online platform also offers customers authentication services where one can enter the unique code of a product and send it to 70077 to verify whether it is a genuine product.

Limitations of purchase on MyDawa app

MYDAWA only allows purchases for the use of the customer and not for resale. It may also cancel your transaction if they deem it necessary to do so.

Recent MyDawa app reviews show that an update has compromised the efficiency of the app. There is increased frustration with filling in personal information, login, downloading info, and even searches for products. All these used to work well before the update, so probably it wasn’t tested well before rolling it out. The frustrations after the update account for a majority of the negative reviews pushing it to 2.7 stars rating on Google Play.

Please leave your MyDawa app reviews below from your experience to help others and the company make better decisions.

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Telkom Kenya reviews

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Honest Telkom Kenya reviews by consumers who have used the services and products of the company. Telkom is the third mobile phone service provider in Kenya, even though it was the first telecommunications company. It is partly owned by the government and commands about 5 percent of mobile subscribers.

Like Airtel Kenya, Telkom has struggled in the Kenyan market for quite a while. It has changed ownership and rebranded severally but not as many times as Airtel. The two companies considered merging to counter the dominance of Safaricom but the plan fell through.

Telkom Kenya emerged from the same government parastatal as Safaricom. The company offered fixed line telephone services before evolving into mobile telephony as technology advanced.

The company focuses mostly on internet to drive its growth, competing with Airtel Kenya in offering low-cost internet services. It probably has the most affordable data bundles in the country.

For instance, its 4G Homeplan Unlimited costs KES 3,999 pm compared to Safaricom Home Fibre which costs KES 2999 for the lowest package of 8MBPS. However, the Telkom plan uses a router.

Just like its rivals, the company does not roll over unexhausted data bundles unless one recharges before expiry.

Telkom charges KES 1 per SMS while its rival Safaricom charges KES 1.20.

Telkom TKash reviews

TKash is the mobile money transfer service by Telkom Kenya. Just like its other rival, Airtel Money, TKash has struggled to gain a foothold in the lucrative mobile money market dominated by MPESA. It is therefore difficult to find TKash agent compared to both Airtel Money and MPESA. You have to use a TKash agent locator to find one.

Things may brighten up because of the opening up of the MPESA network to other mobile money transfer services. This means one can send and receive money on TKash from MPESA and vice versa.

TKash rates for sending and receiving money across its network and other networks are the same as those of Airtel Money.

It is also possible to pay with TKash at merchants such as supermarkets without the need for using a till number (Buy Goods and Services).

Telkom Kenya reviews show that customers are unsatisfied because of poor connectivity especially outside urban areas. This means you experience difficulties using both Telkom Kenya voice and internet services.

Please leave your Telkom Kenya reviews below about your experiences and help other users and the company make better decisions.

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Airtel Kenya reviews

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Honest Airtel Kenya reviews by consumers who have used the service. Airtel is the second biggest mobile phone services provider in Kenya after Safaricom. It is a subsidiary of Bharti Airtel, an Indian multinational.

Airtel market share stands at about 27 percent (approx. 15 million subscribers) as of 2022.

The company offers voice, SMS, internet and Airtel Money services. It recently introduced the Airtel TV app that streams movies, documentaries, kids programmes, sports, and music videos. The TV app also hosts various television channels such as the Al Jazeera, Bloomberg Television, and Trace, among others.

Aritel Kenya reviews show that the company has struggled in the Kenyan market and has severally pondered exiting the market. At one time, the dominance of Safaricom made Airtel and Telkom Kenya moot a plan to merge – this plan eventually fell apart.

A cheaper alternative?

Airtel voice services generally cost the same as the other services at KES 4.5 per minute, unless one gets tariff offers. Such offers would see one pay only KES 2.75 across all networks.

However, the internet cost is way lower than that of Safaricom. For instance, while Safaricom offers daily 1GB data bundle at KES 99, Airtel offers 2GB for the same amount.

Any unused bundle is rolled over if the customer recharges before expiry. Customers prefer any unused data bundles to be rolled over with or without immediate renewal.

Another advantage is Airtel Money service is free across its network. You can also send and receive money internationally.

Airtel Money received a boost in 2022 when the largest mobile money transfer network MPESA opened its platform to rivals. That means one can receive and send money between Airtel and MPESA.

This solves one of the biggest impediments to the growth of Airtel Money, which gains access to MPESA agents and business and banks Paybill numbers. Surprisingly, if you look at it closely, transferring money from Airtel Money to MPESA or TKash is cheaper than MPESA to MPESA transfers. See comparison below:

MPESA to MPESA vs Airtel Money to MPESA review

MPESA Band (KES)MPESA to MPESA charge (KES)Airtel Money Band (KES)Airtel Money to MPESA (KES)
501 – 100012501 – 100010
1001 – 1500221001 – 250020
1501 – 2500322501 – 500050
3501 – 5000555001 – 1000075
5001 – 750075 87 (7501 – 10000) 97 (10001 – 15000)10001 – 2500090

Negative Airtel Kenya reviews

Customer complaints for Airtel Kenya revolve around poor network for both voice calls and internet connectivity. Even though the services are cheaper, it is difficult to use them with joy. Due to this frustration, customer rarely exhaust their bundles.

Call dropping is also common.

Airtel Money agents are also rare, thus making it difficult for anyone to use the service. However, this may change because of the opening up of MPESA to other networks.

Please leave your Airtel Kenya reviews about your experience below to help other customers and the company make better decisions.

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Infinix Note 12 G96 reviews

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Honest Infinix Note 12 G96 reviews by users. The Note 12 G96 is part of the products in the series set to launch in June 2022. It is a sleek smartphone with amazing features with a prize tag of around EUR190.

Notable features of the Infinix Note 12 G96 reviews is its powerful 5000mAh battery with 33W Super Charge, weighs 185g and is thin with 8mm thickness.

Other Note 12 G96 specs

The Infinix Note 12 G96 reviews praise its 50MP ultra-night triple camera complemented by the 16MP selfie camera.

It uses the MediaTek Helio G96 Ultra Gaming Processor to provide greater speed and power.

An octa-core processor of two powerful Arm Cortex-A76 processor cores performing at high levels of 2.05GHz, together with the Arm Mali G57 GPU produce a super performance when paired with the fast 2133MHz LPDDR4X memory and turbo-charged UFS 2.2 storage for super-fast data bandwidth.

Even with a 128GB storage which is expandable to 256GB and an 8GB RAM, the Infinix Note 12 G96 still offers an SD card slot for those who love to have albums of music and more space for photos and videos.

It uses a USB Type C fast charging for its ‘long lasting battery’ according to the manufacturer.

The sleek Infinix Note 12 G96 is available in Force Black, Sapphire Blue, and Snowfall.

Infinix Note 12 G96 reviews summary 

NETWORKTechnologyGSM / HSPA / LTE
BODYDimensions164.6 x 76.8 x 8 mm (6.48 x 3.02 x 0.31 in)
 Weight185 g (6.53 oz)
 BuildGlass front, plastic frame, plastic back
 SIMDual SIM (Nano-SIM, dual stand-by)
DISPLAYTypeAMOLED
 Size6.7 inches, 108.4 cm2 (~85.7% screen-to-body ratio)
 Resolution1080 x 2400 pixels, 20:9 ratio (~393 ppi density)
MAIN CAMERATriple50 MP, f/1.6, (wide), 1/2.8″, 0.64µm, PDAF
2 MP, f/2.4, (depth) QVGA
 FeaturesQuad-LED flash, HDR, panorama
 Video1440p@30fps
SELFIE CAMERASingle16 MP
 Video1080p@30fps
MEMORYCard slotmicroSDXC (dedicated slot)
 Internal128GB 8GB RAM, 256GB 8GB RAM
PLATFORMOSAndroid 12, XOS 10.6
 ChipsetMediatek MT6781 Helio G96 (12 nm)
 CPUOcta-core (2×2.05 GHz Cortex-A76 & 6×2.0 GHz Cortex-A55)
 GPUMali-G57 MC2
SOUNDLoudspeakerYes, with dual speakers
 3.5mm jackYes
SENSORS Fingerprint (side-mounted), accelerometer, gyro, proximity, compass
BATTERYTypeLi-Po 5000 mAh, non-removable
 ChargingFast Charging 33W
COMMSUSBUSB Type-C 2.0, USB On-The-Go
 GPSYes, with A-GPS
 WLANWi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot

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Infinix Note 12 VIP reviews

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Honest Infinix Note 12 VIP reviews. The Infinix Note 12 VIP headlines the Note 12 series of the smartphone brand. It is one of the thinnest smartphones making it convenient to carry around. The manufacturer markets it for emerging professionals who need a light, flexible and high-performance device.

The Infinix Note 12 VIP reviews indicate 120W ultra-fast hyper charging speeds for its 4500mAh battery. The manufacturer claim it powers from 0 percent to 100 percent in just 17 minutes, making it the perfect device for anyone on the move.

It holds power for long when new, and it will take time to know battery performance after frequent use. The phone maker promises 17 hrs calling, 5 hrs streaming, 6 hrs gaming, and 86 hrs musics.

Other Note 12 VIP specs

Infinix Note 12 VIP camera review

The Note 12 VIP has a powerful 108MP Cinematic Triple Camera. A large 1/1.67-inch sensor with a 12000×9000 ultra-high resolution produces perfect photos. The 13mm ultra-wide-angle lens enabled by a depth lens with Laser Detection Auto Focus makes it able to focus best widely and in low light conditions.

Storage, RAM and colour review

The integration of the Infinix Note 12 VIP RAM and ROM, and expansion of the 8GB memory to 13GB provides users with up to 5GB of extended RAM. 

The Note 12 VIP is available in Cayenne Grey and Force Black in 256+8GB.

The Infinix Note 12 VIP price in Kenya will be announced at launch. Infinix is among the top selling phones in Africa.

Infinix Note 12 VIP specs summary

NETWORKTechnologyGSM / HSPA / LTE
BODYDimensions163.5 x 76.7 x 7.9 mm (6.44 x 3.02 x 0.31 in)
 Weight199 g (7.02 oz)
 BuildGlass front, glass back, plastic frame
 SIMDual SIM (Nano-SIM, dual stand-by)
DISPLAYTypeAMOLED, 1B colors, 120Hz, 700 nits (peak)
 Size6.7 inches, 108.4 cm2 (~86.4% screen-to-body ratio)
 Resolution1080 x 2400 pixels, 20:9 ratio (~393 ppi density)
PLATFORMOSAndroid 12, XOS 10.5
 ChipsetMediatek MT6781 Helio G96 (12 nm)
 CPUOcta-core (2×2.05 GHz Cortex-A76 & 6×2.0 GHz Cortex-A55)
 GPUMali-G57 MC2
MEMORYCard slotmicroSDXC (dedicated slot)
 Internal128GB 4GB RAM, 256GB 8GB RAM
SOUNDLoudspeakerYes, with dual speakers
 3.5mm jackYes
MAIN CAMERATriple108 MP, f/1.8, (wide), 1/1.67″, 0.64µm, PDAF, Laser AF
13mm f/2.2, (ultrawide) 2 MP, f/2.4, (depth)
 Video1440p@30fps, 1080p@60fps
SELFIE CAMERASingle16 MP, (wide), 1/2.76″, 1.12µm
 Video1440p@30fps, 1080p@30fps
BATTERYTypeLi-Po 4500 mAh, non-removable
 ChargingFast Charging 120W, 100% in 17 min
USB USB Type-C 2.0, USB On-The-Go

Please submit your Infinix Note 12 VIP reviews below if you have bought or used the phone.

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Glovo Kenya reviews

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Honest Glovo Kenya reviews by users. Glovo Kenya is a subsidiary of Glovo app, a Spanish start-up launched in 2015. Its headquarter is in Barcelona, a tech leading city. It has over 10,000 employees.

How the Glovo delivery app works

Glovo is a delivery app that enables you to shop and complete purchases. The app then delivers your shopping to your door making online shopping efficient. It connects merchants to consumers without the two parties meeting.

This is an on demand app that works just like taxi hailing apps.

Positive Glovo reviews

Glovo Kenya reviews were raving when it launched in Nairobi , ridiculously charging KES 50 – KES 100 for door deliveries within the city. This was way below the KES 250 – KES 350 traditional courier services charged.

The Glovo app delivers both edible products, ie foods, drinks, as well as other normal courier services. Traditional courier services do not deliver foods and drinks and some do not deliver breakables.

The positive side of the delivery app is that a user can order for anything at any time. Customers sometimes enjoy free delivery offers. The most popular product on the app is Glovo Foods.

Negative reviews

Food delivery is a challenging business and has been the main challenge for most delivery apps, including this one. Glovo Kenya reviews show sometimes food delays, or the food is low quality. Sometimes it’s either burnt or less than the quantity requested.

Customers also complain of orders being pushed probably because the restaurant wasn’t ready, and it becomes worse since one cannot cancel an order in progress.

The inability of the app to save items during shopping, so that in case of an interruption one can continue, annoys users. One always has to start afresh.

While the app is working to improve, customer care hasn’t been the best according to reviews. Especially when one is unhappy with orders. Glovo Kenya has a 4.4 stars rating on Google Play.

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Safaricom reviews

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Honest Safaricom reviews by consumers. Safaricom is the largest mobile phone company in Kenya. It also ranks as one of the best employers in Africa and is among the top 10 largest companies on the continent according to Forbes.

Safaricom MPESA reviews

The company offers a variety of services including: mobile voice and SMS, Safaricom home fibre internet, local and international money transfer services through MPESA, online shopping through MASOKO.

MPESA is the most used mobile money transfer service in Kenya with a daily transaction volume of over KES 18 billion. This is enabled by the over 302,837 MPESA agents across the country, international payments, and the MPESA to bank channels.

Safaricom reviews by consumers argue that the MPESA rates are way too expensive compared to Airtel Money and T-Kash. For instance, Airtel Money does not charge transfers between mobile numbers on its network. Safaricom charges users to transfer money on-net.

The MPESA withdrawal charges are also higher than those of Aritel Money. See the comparison below for selected bands:

Money transfer band (KES)Airtel Money withdrawal ratesMPESA withdrawal ratesT-Kash withdrawal rates
10 – 49000
50 – 10091010
101 – 500222726
501 – 1,000232826
1,001 – 2,500252826
2,501 – 5,0004050 (up to 3,500) 67 (up to 5,000)48 65
5,001 – 10,0007584 (up to 7,500) 112 (up to 10,000)80 105
10,001 – 25,000                 125162 (up to 15,000) 180 (up to 20,000) 191 (up to 35,000)155 175 185

Safaricom voice tariffs

Safaricom allows subscribers to buy voice plans as prepaid, postpaid or hybrid users. The company charges KES 4.87 per minute for calls made during peak hours and KES 2.50 during off peak. The calling rates apply for both offnet and onnet calls.

However, customers enjoy various bonuses determined by the telecom. For instance, one can get KES 5 worth of airtime for using KES 5 on a particular day. These bonuses are not transferable. Also, callers enjoy deals by dialing *444# or *544# on both calls and internet. So it is possible to buy 30 minutes for only KES 20, to be used within a certain period.

While Safaricom has on of the widest coverage infrastructure in the country, its voice services haven’t been perfect. In 2017, the company paid a fine of KES 270 million for poor service including call dropping. The fine went up to USD 4.5 million in 2018.

A Bill that sought to have telecoms compensate customers KES 30 for a maximum of three calls dropped in a day expired, and it is not yet clear if it will be reintroduced after the August elections. The current fine system is 0.1 percent of gross annual revenue of a telecom.

In 2020, the Communications Authority of Kenya awarded a combined score of 50% to the Airtel, Safaricom and Telkom Kenya for failing to meet the threshold of quality service. The pass mark is 80% on eight indicators including speech quality, completed calls, call success rate and drop rate.

Safaricom internet services

Quick Safaricom reviews for both home fibre and satellite internet show that the firm charges the highest rates in the market. Reviews on internet stability are mixed.

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Timiza loan app reviews

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Honest Timiza loan app reviews. The Timiza app is a product of ABSA Bank of Kenya, a member of ABSA Group Ltd (formerly Barclays Africa).

The app is downloadable on Play Store and App Store. You can also access the services on the app by dialling the Timiza loan USSD *848#.

Timiza loan app charges an interest of 6.17 percent pm for any amount. All instant loans are payable within 30 days. After opening your account, it is supposed to be active lest the bank declares it dormant if not used for 12 consecutive months. Thereafter, the bank closes it.

Timiza account holders can get loans from KES 50 to KES 1,000,000. The ban determines the loan amount one qualifies for using various parameters, including CRB status.

A quick look at Timiza loan app reviews shows some complaints of the app sometimes failing partially or wholly. For instance, some users could not transact anything including buying airtime or paying bills. Sometimes the app just freezes leaving the user in the blue when they need it most.

Another review shows a loan repayment wasn’t captured and a rollover fee for late repayments applied to a customer’s account.

From the Timiza loan app reviews, it appears the loan facility is welcome but the app is failing its mission. Lots of work in progress.

Have you used the Timiza loan app before? How is your experience on customer care, products and access? Share your reviews below to help other customers and the app developers.

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KCB Mpesa app reviews

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Honest KCB Mpesa app reviews. The KCB Mpesa loan facility used to charge an interest rate of 4.08 percent pm but was reviewed August 2019 to 7.05 percent pm.

One can hold money in the KCB Mpesa account once it is active. Such money cannot however earn any interest until you lock the account making it a Savings account. Once locked, you may not be able to withdraw freely until the set time has lapsed.

Also, if you have to close your account, you won’t do it from the comfort of your living room the way you did when opening. You must visit a Safaricom Retail Shop for account closure, just the same case for M-Shwari.

The maximum amount you can save on KCB Mpesa app fixed savings is KES 250,000, earning interest at 6.3 percent pm. You can borrow as low as KES 50 and a maximum of KES 1,000,000. The borrower chooses the timeline within which they want to repay.

KCB Mpesa app reviews on social media indicate that the loan app becomes unfriendly if one falls behind with loan repayments. One may not even be allowed to borrow again. Sometimes, cash is taken from other user accounts to repay the loan.

Users have also pointed to insecurity issues that anyone with access to your phone may be able to transact. Apart from that, the app does not confirm the recipient’s account name making it possible to complete wrong transactions. This is common in most loan apps.  

Have you had an experience with the KCB Mpesa loan app? Please share your review below to help other consumers as well as the app.

KCB app

Rated 3 out of 5
May 27, 2022

The app was working well on my android phone but I was unable to activate it on iPhone, I don’t know what the problem is.

LC

Okoa Stima app reviews

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Honest Okoa Stima app reviews. Okoa Stima app enables one to buy electricity tokens on credit.

The app ranks as the most expensive digital lending app by the Kenya Bankers Association (2019). The app attracts an interest rate of 43.4 percent pm. This translates to a whopping 521 percent interest per year.

You can borrow between KES 100 – KES 2000 to settle your electricity bills. Both prepay and post pay Kenya Power customers can use the service. Repayment period is seven days with 10 percent interest over the borrowed amount. If you fail to pay within agreable time, a penalty of 10 percent of original amount applies.

This means if you pay KES 1000, you will receive tokens worth KES 900 as charged by Kenya Power.

Okoa Stima is a Safaricom product. Safaricom makes it possible for customers to buy power tokens from Kenya Power on credit. The top up can be via the Safaricom app or through the USSD.

Okoa Stima USSD code is *885# which gives you the option of registering using your ID na metre number.

Have you used the this app before? How was your experience? Leave your Okoa Stima app reviews below to help other customers.

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inDriver taxi app reviews

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Honest inDriver taxi app reviews. inDriver is an app with Russian origins. It is among the most downloaded taxi hailing apps around the globe.

inDriver has the most fascinating founding stories that is way different from the likes of Bolt, Uber and Lyft. It was more of a people driven initiative during a cold season in Siberia. Drivers increased charges during this season.

College students not ready to pay hefty fares created a group on one of Russia’s social networks, which they nicknamed ‘Independent Drivers.’ From the social network, people could share trips and get lower fares. Read the detailed story here.

The difference between inDriver and its competitors such as Bolt is that the commuter chooses the amount of fare they are ready to pay. inDriver drivers see the request and decide to negotiate the amount, ignore the request or agree to the fare.

If there are more than one driver accepting a trip, the commuter chooses the driver they like.

inDriver taxi app reviews show it is preferable by long distance travellers. inDriver made entry into Africa through Tanzania in 2018, before setting shop in South Africa. Nairobi was its third city on the continent, and it continues to expand.

Have you used the inDriver taxi app services? Please share a review of your experience to help other users make informed choices.

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Bolt taxi app reviews

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Honest Bolt taxi app reviews in Kenya. One of the most successful taxi hailing ride services started under the brand name Taxify in 2014. The cofounder is Estonian Markus Villig.

Years of investment and expansion has made Bolt one of most used taxi apps in the world. In Kenya, the app operates in the major towns. It is one of the two most used ride hailing apps alongside Uber.

Bolt gives commuters various options in the choice of vehicles and motorcycle at different prices. The aim is to offer the lowest prices to attract more. This has seen most of the cars used by drivers reduce by engine size and room to 600cc.

Before rebranding, Bolt was a regular mention of bad behaviour by drivers and it has struggled to shake off this disrepute. Bolt taxi app reviews on social media are a mix of complaints by passengers of its inability to shield customers from bad treatment.

At one point, the company introduced Bolt Plus option which ‘boasts higher-class vehicles, more leg room and highest rated drivers.’ This meant better service came at a higher cost.

The Bolt app drivers have also again and again staged protests over low commissions by the company.

Have you used the Bolt taxi app before? Help other commuters make best choices and the company to make better decisions.

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Swvl app reviews

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Honest Swvl app reviews by users. Swvl is a taxi app service for commuters who want to use organized shared bus transport. It was founded in Egypt and launched in Kenya in February 2019.

After downloading the app and registering, you can use it anytime on established routes. You register as you would on a taxi app such as Uber or Bolt. Then you choose your route, destination, time and pick up point. The app notifies the next driver on the route about a waiting passenger.

Swvl currently operates in Nairobi and also serves long distance travellers to Nakuru and Eldoret. The app also provides chartered bus services. There are plans to explore more routes.

Swvl app reviews show that many passengers avoiding the chaotic Nairobi public transport system appreciate the service. However, the taxi app hasn’t gone without challenges. For instance, Swvl buses nowadays stop at every stage picking up passengers like the normal matatu would do.

The company has also made it difficult for passengers to communicate with management due to lack of dedicated customer service phone line. App users either have to contact the company on Facebook or Twitter or through the app itself.

Sometimes, there are no Swvl app operators on some routes. This happens when Swvl operators pack their buses during non-peak hours.

Have you used Swvl taxi app before? How was your experience? Help other commuters and the company with honest feedback below.

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Jambo Shop reviews

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Honest Jambo Shop reviews by consumers who have used the platform. Jamboshop prides itself as the ‘best online shopping store for smartphones, fashion dresses, led smart tv, mobiles and baby care products.

Also going by the brand label Jambo Shoppe, this online shopping platform also has sports gear and other electronic small and large appliances. Like its other competitors, it claims to be the number one choice for an online supermarket.

Jambo Shop reviews show that the online supermarket has a seven day return policy, which is fair. The company also delivers to all places in Kenya at varied costs. Jambo Shoppe aims to sellers and buyers experience the seamless integration for choice of product, payment, delivery and enjoy high level of customer satisfaction.

Consumers can easily track their orders. Anyone is also allowed to sell, without necessarily having a physical shop. However, customers pay to Jambo Shop which in turn pays its merchants.

Have you used Jambo Shoppe before as a customer or merchant? Leave your review below to help other users and the Jambo Shop to make better decisions.

Give it a Try. You won’t regret it!

Rated 5 out of 5
May 31, 2022

I honestly feel like Jmaboshop has come a long way. They have not only improved their delivery services but have also worked on giving customers the best online shopping experience. Been a regular customer for a while now and I have no regrets so far.

Alan

SkyGarden reviews

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SkyGarden reviews by consumers

Find honest SkyGarden reviews by consumers who have used the platform. SkyGarden prides itself as the merchant app and online shopping platform for small businesses.

According to the company, many of the small businesses running in informal marketplaces lack sophisticated eCommerce platforms. SkyGarden therefore offers a solution to these businesses and individuals. This is because ecommerce in Kenya currently caters exclusively to the top tiers of the economic pyramid.

With the growth of ecommerce, many merchants resort to doing away with physical stores. They instead use social media such as Instagram, Facebook, and Twitter to reach clients. However, they experience inventory tracking and delivery problems. This is the gap SkyGarden fills.

SkyGarden is one of the youngest entrants in the online shopping sphere. It is currently limited to Kenya. It however has plans to expand across the borders.

You will find all manner of products on SkyGarden such as mobile phones, computers and other electronics, fashion, art pieces, appliances, among other items. With its philosophy of ‘an ecommerce platform built for African businesses’, the app caters to almost anyone who owns a small business.

Have you done some online shopping on the platform before? The SkyGarden reviews you leave here will help other consumers as well as the platform in providing even better services.

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Kilimall Reviews – Online shopping in Kenya

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Kilimall reviews by consumers

Honest Kilimall reviews by consumers who have used the online shopping platform in Kenya. Kilimall is a leading online shopping mall in Kenya. It was founded and launched in June 2014 driven by the mission of ‘Enriching Lives for Africa.’

While it cannot compare to Jumia in terms of size and revenue, it continues to be the stop shop for most people looking for home appliances, fashion, electronics and baby wear. It has tens of businesses with a wide range of products and services.

The products on Kilimall online shopping mall are new, and customers are able to track their orders. Returns are also acceptable under certain terms and conditions. Kilimall currently operates in Kenya, Uganda and Nigeria.

You can use a variety of payment methods are on Kilimall , including VISA, Mastercard. M-PESA, LipaPay, iPay, Airtel Money, among others.

Have you shopped on Kilimall before? Help other shoppers by sharing your honest Kilimall reviews about your experience.

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Jiji Kenya Reviews

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Jiji reviews by consumers

Honest Jiji Kenya reviews by consumers who have used the platform. Jiji prides itself as the biggest ‘the biggest free online classified with an advanced security system.’ Its aim is to provide a simple hassle-free solution to sell and buy almost anything.

Anyone can register on Jiji using their Facebook accounts, email address or phone number. You then create an account from where you can post pictures of what you are selling.

Jiji business model is where you do not have to own a business but only have something to sell. It could be your sofa set, the microwave you are no longer using, the car you want to get rid of. As long as you have a photo of the thing you are selling, Jiji will give you the platform to reach your buyers.

For its own credibility, Jiji also allows businesses that sell new items and are verifiable. Sellers do their own delivery. However, this has not helped it get rid of scammers, a problem for most second-hand online shopping platforms.

Have you bought anything on Jiji online shopping and would love to share your experience with others? Feel free to leave your Jiji Kenya reviews below.

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Jumia Africa reviews (Kenya)

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Jumia Africa reviews by consumers

Jumia, Kenya’s no. 1 online retailer was established in May 2013. Its aim and vision is to become the one-stop shop for retail in Kenya with implementation of best practices both online and offline. Welcome to Jumia Africa reviews.

Jumia is the largest online retail store in Kenya. Jumia shares went public on the NYSE.

At inception it did an average delivery time of a week. Today it does, on average, delivery in 1-5 days.

The company initially started with 3 employees. Jumia presently has a staff strength of 1000 young and entrepreneurial Kenyans. This includes a 150 man strong customer service team available 7 days a week.

The company does country-wide delivery in Kenya.

Jumia set-up the first e-commerce academy in Kenya, the Jumia Academy. The academy builds young entrepreneurs pioneering various aspects of business in Kenya.

Jumia Africa reviews are by consumers who have used the company and would like to share their experiences. This is solely to help other consumers as well as the company make decisions.

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The most visited website in the world 2021

There has been a coup in the most popular website in the world ranks as at December 2021. Yes, TikTok is now the most visited website in the world toppling long-time king, Google. This is according to ranking tracker and IT security company, CloudFlare.

The Chinese social media website has been on top of the world since August. It at first knocked Google off the top spot in February and March before slumping, and then regaining the spot in June before falling off in July. In August when it regained the top spot again, it hasn’t fallen off for five consecutive months.

The Covid-19 pandemic is assumed to be the biggest factor driving traffic to TikTok as most countries experienced lockdowns and people sought out social entertainment. Unsurprisingly, another entertainment website, Netflix, was among those whose rise soared.

Below is a list of the most visited websites in the world according to CloudFlare:

1. TikTok.com
2. Google.com
3. Facebook.com
4. Microsoft.com
5. Apple.com
6. Amazon.com
7. Netflix.com
8. YouTube.com
9. Twitter.com
10. WhatsApp.com

The accuracy of web traffic however remains a contested issue as it is never precise. Results will always depend on the tools you use. For instance, Alexa shows that in the last three months, TikTok was only the 62nd most popular website in the world. (Alexa.Com will be discontinued in early 2022 giving opportunity to emergence of new web traffic trackers)

Samsung Galaxy Z Fold 3 5G reviews

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The Samsung Galaxy Z Fold 3 5G reviews foldable smartphone opened for pre-orders in Kenya September, 2021. Its price was KES 220,999. Pre-orders could be placed at any of the authorized Samsung dealers or at Safaricom outlets countrywide.

Just like its sister the Galaxy Z Flip3, Samsung extends a 12-month warranty for both inner screen and outer screen breaks on all pre-ordered phones, and will also gift you with a wireless duo charger and a flip cover with S-Pen, in addition to getting into the Samsung Care+ portfolio.

The Galaxy Z Fold3 was released on August 27 in South Korea. Pre-order offers for Kenya and the East African region are limited although allocations will be unlimited once largescale shipping begins. This foldable phone is one of the hits on the market at the moment.

Notable Samsung Galaxy Z Fold 3 5G specs

  • 12GB RAM
  • 7.6 inch screen display
  • Triple Camera 12MP wide, 12MP telephoto, 12MP ultrawide, 10MP selfie, 4.5MP underdisplay camera, 4K video
  • 256GB/ 512GB internal storage, no MicroSD slot
  • Li-Po 4400 mAH battery, fast charging 25W, fast wireless charging 11W
  • Qualcomm SM8350 Snapdragon 888 5G (5 nm) chipset
  • Android 11 OS
  • 1768 x 2208 pixels resolution
  • USB-C 3.2
  • 271 grams weight
  • Maximum speed 2.84 GHz
  • Dimensions: Unfolded: 158.2 x 128.1 x 6.4 mm, Folded: 158.2 x 67.1 x 14.4-16 mm
  • Glass front folded, plastic front unfolded, glass back
  • Water resistant
  • More softened crease at the fold
  • Colour options: Phantom Silver, Phantom Black, Phantom Green

Notable downsides

  • No 3.5mm audio jack, so you will have to do with stereo speakers.
  • No dust resistance
  • There is No MicroSD card slot
  • Battery may not last as long as you would like

The Galaxy Fold 3 5G quick review

Just like we already discussed about the issues with foldable phones, Samsung is working harder to take care of the creases at folds and disintegrating hinges and display, and they are largely getting it right.

The Samsung Galaxy Z Fold 3 5G reviews find it lighter, thinner and more affordable than its predecessor the Fold 2. However, it still folds along the vertical line and may not be as trendy as the Flip 3 which folds along the horizontal line, and it still feels bulky in the hand or pocket.

It does not show an obvious crease line at the fold, and the hinges are stronger and integrate well with the rest of the body. The cover screen has a 120Hz refresh-rate giving you a fantastic user experience.

The S Pen experience is great for someone who wants extra pleasure in using phones or a business person in a conference room, but it may not be great for someone on the move. Throwing the S Pen in your jeans or shorts pockets while running about is not a comfortable idea, is it? The cover screen doesn’t have S Pen support too.

But if you happened to fall in the swimming pool or ocean with this phone, you wouldn’t need to worry with its water resistance capability. That makes a case for longer durability in addition to the aluminium and stronger materials used on the hinges and the body.

The Fold 3 camera

Apart from the other noted cameras, the Samsung Galaxy Z Fold 3 5G comes with an under-display camera, a first for Samsung. This one is hidden behind the main screen and can be used for selfie, though the results are not as fantastic as the main camera. It is probably best for video calls.

Although it has a lot of cameras, five in total, you wouldn’t bank on them to capture the most panoramic phots or videos. No, they aren’t as fantastic as you would imagine them to be especially at such a high price for the phone.

The advantage this phone has over the Flip 3 is that you are able to multi task on the double screens since the fold is vertical. But as you use more applications, you will most definitely run out of power sooner than you can imagine. 3 hours tops.

Apart from battery problems, which Samsung must work on in future for all its phones, there was also an issue where one user complained that the WiFi wasn’t connecting and Samsung alluded to some update that was yet to go through.

VISIT SAMSUNG AFRICA WEBSITE

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