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MyDawa app reviews

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Honest MyDawa app reviews by users. The MyDawa app enables Kenyans to order medicine online. The creators of the app say this helps customers to not waste time looking for particular medicine from chemist to chemist.

How MyDawa app works

Just like other online shopping platforms, MYDAWA requires you to create an account and fill the following personal information in the customer information form:

  1. Your name
  2. Gender
  3. Email address
  4. Account password
  5. Mobile phone number
  6. Date of birth

A one-time password or code is sent to your mobile number. You will have to enter the code sent for you to complete your registration.

Once one has registered an account, you can now order any product from the MyDawa app which is downloadable from Google Play Store, or from the website.

Ordering products

The MyDawa online shop offers prescription medicine as well as other health, beauty and wellness products. When logged in from your account, you can order any of the products. If it is prescription medicine, you can either search for it directly by typing, attaching a photo of the prescription, or scanning the prescription packet.

Add all the products you have selected to your cart. Once satisfied, pay via the MyDawa MPESA Paybill 770700 and check out. You can also use Bonga Points, Airtel Money, Visa, Mastercard, Umba Pay or your health insurance.


The app say that they deliver at any point of your convenience within 4 hours. You are the one who selects delivery point as they can deliver anywhere and at any time according to information on their website. 4 hours might seem a long time though if your medicine is for an emergency.

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Some MyDawa app reviews also show some customers being told there is no delivery point for selected locations. You therefore have to verify to make sure your location has a delivery point.

MyDawa used to do free deliveries but that changed with time. Some customers are also frustrated with delays in deliveries sometimes.

The online platform also offers customers authentication services where one can enter the unique code of a product and send it to 70077 to verify whether it is a genuine product.

Limitations of purchase on MyDawa app

MYDAWA only allows purchases for the use of the customer and not for resale. It may also cancel your transaction if they deem it necessary to do so.

Recent MyDawa app reviews show that an update has compromised the efficiency of the app. There is increased frustration with filling in personal information, login, downloading info, and even searches for products. All these used to work well before the update, so probably it wasn’t tested well before rolling it out. The frustrations after the update account for a majority of the negative reviews pushing it to 2.7 stars rating on Google Play.

Please leave your MyDawa app reviews below from your experience to help others and the company make better decisions.

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