Over the past couple of weeks, almost everyone has been asking us about the Swvl app. That would be good news for the company because what every company needs right now is keeping their name in the mouths of potential customers. The Egyptian service started its pilot project in Kenya in February 2019 and so far, so good given that they have increased the number of their routes from just five to a massive fifty-five. And with that growth, they are injecting KES 1.5 billion into their Kenyan business.
How the Svwl app bus service works
Swvl app works just like the taxi hailing services and can be downloaded from Google Play Store for Android and App Store for iOS. Only that this is a bus sharing service. For a country that has poorly regulated public transport system like Kenya, the service has been embraced by many who wouldn’t want to engage in the chaotic matatu industry nor use private vehicles or taxis.
Once you download the app, you register as you would on a taxi app such as Uber or Bolt. Then you choose your route, destination, time and pick up point. The app will notify the driver who has to definitely identify you as the right passenger.
Advantages of the Swvl bus app
Nairobi is as chaotic as it is innovative. For commuters who are tired haggling with the matatu guys, and are not ready to spend as much money on either their own private vehicles or taxis, then this is godsend service.
During the piloting period, the app has been charging a flat rate of KES 200 for all routes. That was awesome. Bad news is that the company has decided to review the rates and do per kilometre and per minute billing when they end the piloting phase this September.
With fifty five routes, and the injection of KES 1.5 billion to increase its service routes, you can get the service from anywhere in Nairobi in a comfortable safari bus. They must be giving their main rivals in this sector Little Shuttle some sleepless nights.
Disadvantages of the Swvl app
As noted above, the rates are changing. You will now be billed per kilometre and per minute from September. That is not the best news given the flat rate of KES 200 that commuters were paying. With the infamous Nairobi traffic jams, especially during rush hour your guess could only be as good as mine.
While during the day the buses are usually on time, rush hour traffic sometimes makes things crazy and you may end up waiting for a bus forever without communication on its whereabouts. That can cause great inconvenience.
Now when you compare using a taxi and the Svwl bus, the taxi is definitely convenient even though you would pay higher. The bus has to follow the designated public service route while the taxi would take you to your exact destination.
Swvl app mobile number and contact
We have severally received calls from potential customers inquiring about how they could reach Swvl. Now, we have no idea why the app hasn’t made its Nairobi telephone contacts public, but you can find their shared office contact here.
The easiest way to contact Swvl or complain is via Twitter, and as you know not everyone is a tweep or wants to be. You can also reach Swvl on Instagram and Facebook. Come on Swvl Nairobi, give us some mobile number.