Consumer Reviews, Internet & Telecom

Telkom Kenya reviews

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Honest Telkom Kenya reviews by consumers who have used the services and products of the company. Telkom is the third mobile phone service provider in Kenya, even though it was the first telecommunications company. It is partly owned by the government and commands about 5 percent of mobile subscribers.

Like Airtel Kenya, Telkom has struggled in the Kenyan market for quite a while. It has changed ownership and rebranded severally but not as many times as Airtel. The two companies considered merging to counter the dominance of Safaricom but the plan fell through.

Telkom Kenya emerged from the same government parastatal as Safaricom. The company offered fixed line telephone services before evolving into mobile telephony as technology advanced.

The company focuses mostly on internet to drive its growth, competing with Airtel Kenya in offering low-cost internet services. It probably has the most affordable data bundles in the country.

For instance, its 4G Homeplan Unlimited costs KES 3,999 pm compared to Safaricom Home Fibre which costs KES 2999 for the lowest package of 8MBPS. However, the Telkom plan uses a router.

Just like its rivals, the company does not roll over unexhausted data bundles unless one recharges before expiry.

Telkom charges KES 1 per SMS while its rival Safaricom charges KES 1.20.

Telkom TKash reviews

TKash is the mobile money transfer service by Telkom Kenya. Just like its other rival, Airtel Money, TKash has struggled to gain a foothold in the lucrative mobile money market dominated by MPESA. It is therefore difficult to find TKash agent compared to both Airtel Money and MPESA. You have to use a TKash agent locator to find one.

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Things may brighten up because of the opening up of the MPESA network to other mobile money transfer services. This means one can send and receive money on TKash from MPESA and vice versa.

TKash rates for sending and receiving money across its network and other networks are the same as those of Airtel Money.

It is also possible to pay with TKash at merchants such as supermarkets without the need for using a till number (Buy Goods and Services).

Telkom Kenya reviews show that customers are unsatisfied because of poor connectivity especially outside urban areas. This means you experience difficulties using both Telkom Kenya voice and internet services.

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